Responsible Gaming
Gaming Should Be Entertainment
At Belovewise, we believe that online pokies and casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to gamble responsibly and within your means.
Remember: the house always has a mathematical advantage. Only spend money you can afford to lose, and never gamble with funds needed for essential expenses like rent, utilities, or groceries.
Age Verification
You must be 18 years of age or older to use our services in accordance with New Zealand law. We take age verification seriously and reserve the right to request proof of identity and age at any time.
If you are under 18, please do not access our website or participate in any gaming activities.
Warning Signs of Problem Gambling
Do you recognise any of these warning signs in your own behaviour? If so, it may be time to seek help:
- Chasing losses by gambling more to recover money you've lost
- Gambling with increasing amounts of money to achieve the same excitement
- Lying to family, friends, or counsellors about your gambling habits
- Gambling as an escape from stress, anxiety, depression, or other emotional problems
- Neglecting work, study, or family responsibilities due to gambling
- Borrowing money or going into debt to fund gambling activities
- Unable to control or reduce your gambling despite wanting to
- Experiencing mood swings or irritability when unable to gamble
- Gambling with money set aside for bills or essential expenses
- Feeling guilty or ashamed about your gambling behaviour
Self-Help Tools & Features
Belovewise provides several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose within a given timeframe
- Reality Checks: Receive periodic reminders about how long and how much you've been gambling
- Time-Out: Take a temporary break from your account for a period you choose (between 24 hours and 6 weeks)
- Self-Exclusion: Permanently or temporarily close your account if you feel you cannot control your gambling
- Account History: Review your deposit, withdrawal, and wagering history at any time
Contact our customer support team to activate or adjust these responsible gaming features.
Support Organisations in New Zealand & Internationally
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these organisations:
New Zealand
- Gambling Helpline NZ – Free, confidential support
Phone: 0800 654 655 (available 24/7)
Website: www.gamblinghelpline.co.nz - Problem Gambling Foundation
Phone: 09 302 7299
Website: www.problemgambling.org.nz - Samaritans NZ – Emotional support
Phone: 1737 (call or text, free 24/7)
Website: www.samaritans.org.nz
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- United Kingdom: GamCare – www.gamcare.org.uk
- United Kingdom: GamStop (National Self-Exclusion Scheme) – www.gamstop.co.uk
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
Take Action Today
If you think you may have a problem with gambling, please seek help immediately. There is no shame in reaching out — problem gambling is a treatable condition, and support is available.
Contact the Gambling Helpline NZ on 0800 654 655 or visit www.gamblinghelpline.co.nz
You can also speak with a member of our customer support team about activating self-exclusion or other responsible gaming tools on your Belovewise account.